How we deliver value
A managed service model built to compound value. Salesforce reinvests roughly 15% of its revenue into the platform every year. Our service model exists to make sure that investment keeps paying you back — not just in the first 90 days, but every year after.
Strategic Advisory (Ongoing) — Maximise the ROI through the Salesforce platform. • Set clients up to achieve desired business outcomes • License optimisation • Enable rich customer experiences • Innovate future-ready solutions
Agentforce & AI, Innovation (Continuous) — Show innovation value quickly. • Start with CRM apps • Enable turnkey apps & workflows (e.g. Story Engine) • Harmonise and activate data • Customise new digital agents to meet your needs
Managed Service (Foundational) — Foundational managed services. • Salesforce Environment Assessment: Integrations, Custom Development, Data Model, Security & Visibility, Automation Review, UI/UX Review, Release Management, Security Standards
Our Global Delivery Centre
One team. Two hubs. No handover gaps.
Every tier of the pyramid above is delivered through a single Global Delivery Centre spanning Melbourne and India — not a head office plus an outsourced add-on.
Melbourne
Onshore · Strategy & Account Lead Role: Strategy & account leadership
Focus: Client relationship, roadmap, architecture decisions
Coverage: Business hours, onshore
India
Offshore · Delivery Centre Role: Certified delivery & 24/7 coverage
Focus: Development, support, release execution
Coverage: Extended hours, follow-the-sun