01 · SHARE
Best Practice Sharing
Regular cadence between like-minded groups to establish standards and guardrails for working
ima360 value framework
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Ongoing service and adoption that help teams use, improve and realise lasting value from Salesforce.
SHARE · The ima360 Value Framework
Make value last
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Feedback Loops
Establish feedback loops from users
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Release Communication
Update all stakeholders to make sure everyone gets maximum value from releases
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Success Metrics
Measure the impact of investment, effectiveness of programs, alignment to corporate objectives and actionable insight gained
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Adoption Strategy
Monitor usage of Salesforce to ensure value targets are met, develop campaigns based on data, results and feedback
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Training
Deliver just in time training through various methods based on qualitative and quantitative needs
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Integration
Give access to customer experience data before it becomes a requirement of a project
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Change Management
Adopt change and implement new ways of working with a plan that pulls human behavioural influence
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Salesforce Readiness
Assessing group readiness for Salesforce